Ev99 FAQ — All your questions answered

A national ID is not required to register. However, KYC verification — which requires a national ID or passport — is mandatory before making any withdrawal. It's best to provide accurate information from the start.

No. ev99 policy allows each person to hold only one account. If multiple accounts are detected, all accounts will be suspended and the balance may be forfeited.

You must be 18 years of age or older to register on ev99. Account creation by minors is strictly prohibited.

On the login page, Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number or a reset link to your email. Use it to set a new password.

Your account will be temporarily locked after 5 consecutive failed login attempts. Wait 30 minutes and try again, or reset your password. If the issue persists, contact ev99 support.

Yes, you can log into your ev99 account from multiple devices at the same time. For your security, it's a good idea to log out of any old or unused devices.

After logging in, On the deposit page, Go there, select your preferred payment method, enter the amount, and follow the on-screen instructions. Deposits can be made via mobile banking or bank transfer.

Minimum deposit amounts may vary by payment method. For details, Deposit Page See details. The welcome bonus is available with a minimum qualifying deposit.

Deposits via mobile banking are usually credited within 5–15 minutes. Bank transfers may take 1–3 business days. If your deposit is delayed, please contact support.

ev99 does not charge any deposit fees. However, your payment provider may apply their own transaction charges in accordance with their policies.

Once a withdrawal request is approved, mobile banking transfers are typically completed within 24 hours and bank transfers within 24–48 hours. Completed KYC verification speeds up the process.

Yes, KYC verification must be completed before making any withdrawal. Simply submit a photo of your national ID or passport. Once verified, you won't need to repeat the process for future withdrawals.

Start by reading the rejection reason. Common causes include incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Resolve the issue and reapply, or contact support.

Your first deposit after registration will automatically credit a welcome bonus to your account. If you have a promo code, enter it during registration for additional benefits. To view current offers, Promotions Page See details.

A wagering requirement is the number of times you must place bets on bonus funds before you can withdraw any winnings. For example, a 20x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 2000 in bets. Requirements may vary for each offer.

No, bonuses cannot be withdrawn directly. Winnings from bonus funds can only be withdrawn after the specified wagering requirements have been met. Full terms are listed alongside each bonus.

Weekly cashback is usually credited every Monday or at a scheduled time. A set percentage of your net losses is returned as cashback. To check the current rate, Promotions Page See details.

ev99 features Fish Games, Live Casino, Sports Betting, slots, table games, and much more. To browse all games, Game Lobby Visit now.

Yes, ev99's Live Casino Yes, it runs 24/7 — you can play with a live dealer any time of the day.

In Fish Games, Shoot fish to earn points — bigger and rarer fish give higher rewards. Both skill and strategy come into play. Browse the game lobby to choose from a variety of Fish Games.

To download the ev99 app, app page Go there now. Both Android and iOS versions are available, with a detailed installation guide included.

Yes, the ev99 app is completely free to download and use. There are no charges for downloading the app.

Yes, the ev99 app gives you full access to everything on the website — games, deposits, withdrawals, bonuses, and support — plus push notifications and faster loading times.

Yes, ev99 uses bank-grade 256-bit SSL encryption. All your personal information and financial transactions are fully encrypted. For more details, Privacy Policy Read more.

Change your password immediately and notify ev99 support. If you see an unrecognized device in your login history, report it right away. ev99 will never ask for your password via email or chat — any such request is a phishing attempt.

Yes, ev99 is a licensed and regulated online gaming platform. We Responsible Gaming We follow fair play standards and are committed to responsible gaming.